Frequently asked questions

Baalki is sales operations software for real estate marketing companies. It connects leads, live inventory, Booking Files, receipts and dues, approvals, commission and developer money in one system, on phone and desktop.

Marketing companies that sell plots, houses, flats and shops in housing societies on behalf of developers, from a single office to multi-branch companies with agents and dealers in the field.

Most companies are working in Baalki within days. During guided setup our team configures your developers, projects, commission terms, inventory and payment plans with you, and helps bring in your existing customers and Booking Files.

Yes. Customers can be imported from Excel, units can be uploaded from an Excel sheet, and existing Booking Files can be entered with the payments already received, so balances and dues are correct from the first day.

Yes. Every new company gets a 15-day trial with every feature and no card required. If you continue, your data stays exactly as it is.

Every unit has one live status that the whole team sees. An agent can place a time-limited hold on a unit for a customer; while it is on hold or booked, nobody else can book it. Holds expire automatically if no booking follows.

Yes. Baalki works in any phone browser and can be added to the home screen like an app. Agents check inventory, place holds, record leads and site visits, share quotations and view their own commission. Inventory, maps and quotations remain available without signal.

Facebook lead-form exports can be imported in one step, with each lead’s details and source. A direct connection to your Facebook Page is coming soon.

Yes. Booking Files, receipts, payout and salary slips, reports and legal documents print with your company logo, name and contact details, plus a QR code and Verification Code buyers can check online.

The Recovery page lists every late file by how late it is and shows the next step for today: Reminder 1, Reminder 2, a final notice or a cancellation notice. Each one is numbered, saved on the file and ready as a WhatsApp message and a printed letter. Calls, visits and promises to pay are recorded too. A notice never cancels a file by itself; the owner decides.

Yes, if you switch on the buyer portal. Each buyer gets a private link on WhatsApp, confirms the last 4 digits of their CNIC and chooses a PIN. They then see only their own files, schedule, receipts and statement, with your company’s name and logo, and can send you payment proof. A payment counts only when your office records it.

You set the terms once per project: your commission with the developer, how it is split (proportionally, commission-first or as a fixed share) and each agent’s rate. Every cleared payment is then split automatically into the developer’s money, the agent’s share and your company’s commission.

No. Agents see only their own earnings and payouts. The company’s commission and the full money position are visible to owners and managers.

Agent payouts, money sent to developers, refunds and other outgoing amounts above the limits the owner sets wait for the owner’s approval before they count. The owner can change these limits at any time.

Money records are never deleted. A mistake is corrected with a reversing entry, so the complete history stays visible and every figure can be traced.

No. Each company’s records are kept separate, and the database refuses to show them to anyone outside the company.

On Supabase (PostgreSQL) and Vercel in the Singapore region, with every connection encrypted over HTTPS.

It is kept for 90 days in case you return, and then deleted. You can download reports to Excel at any time and request account deletion whenever you choose.

A one-time guided setup, then a monthly subscription based on your company’s size: team, projects and branches. Book a demo and we will send you a written quote.

By bank transfer, JazzCash or Easypaisa. Upload the payment slip in the app; we confirm it and issue an invoice. Yearly billing costs less than paying monthly.

Guided setup and a team walkthrough at go-live, a Help Centre inside the app, and ‘Tell Baalki’ to reach our team directly. You can also email support@baalki.com; we reply on working days.

Baalki Brain, an in-app assistant that explains figures and answers how-to questions, is coming soon. It will never change money, bookings or inventory without a person’s confirmation.